Terms of Use

Last updated: August 6, 2026

These Terms of Use ("Terms") govern your access to and use of servicewhisperer.com (the "Site"), operated by Service Whisperer™. By accessing or using the Site, you agree to these Terms. If you do not agree, please do not use the Site.

This document is a general-purpose template intended as a starting point, not legal advice. It should be reviewed by a qualified lawyer before publishing, particularly the liability, disclaimer, and governing-law sections, which should be tailored to your business structure and jurisdiction.

1. Who We Are

Service Whisperer™ is an educational and advisory brand founded by Macrina d'Auvergne, providing content, resources, and professional services related to navigating and improving service interactions, including consumer education, service audits, training, consulting, and speaking.

2. Use of the Site

You may use the Site for lawful, personal, or business informational purposes. You agree not to:

Use the Site in any way that violates applicable law or regulation
Attempt to gain unauthorized access to the Site, its systems, or related networks
Scrape, harvest, or reproduce Site content for commercial purposes without permission
Interfere with the proper functioning of the Site
Impersonate any person or entity, or misrepresent your affiliation with any person or entity

3. Not Legal, Financial, or Professional Advice

The content on this Site — including the Playbooks, The Human Factor™ framework, checklists, videos, and any related material — is provided for general informational and educational purposes only. It does not constitute legal, financial, or professional advice, and no advisor-client relationship is created by using the Site. Every situation is different; for advice specific to your circumstances, consult a qualified professional (e.g., a lawyer for legal disputes, a licensed financial advisor for financial matters).

4. Intellectual Property

Service Whisperer™, The Human Factor™, The Service Whisperer™ Playbook, and Service Accountability Checklist™ are trademarks of Macrina d'Auvergne, used in commerce (registration pending). All content on the Site — including text, graphics, logos, video, and design — is owned by or licensed to Service Whisperer™ and is protected by copyright and trademark law.

You may view and share Site content for personal, non-commercial use. You may not reproduce, modify, distribute, or create derivative works from Site content for commercial purposes without our prior written permission.

5. Third-Party Content and Links

The Site may link to or embed third-party content, including YouTube, TikTok, Instagram, LinkedIn, and Beacons. We do not control and are not responsible for the content, accuracy, or practices of third-party sites. Links are provided for convenience and do not imply endorsement.

6. Professional Services and Engagements

Inquiries submitted through the contact form (e.g., for a Rapid Audit, Full Diagnostic, Culture Retainer, training, or speaking) are requests for information and do not themselves create a binding agreement. Any paid engagement is governed by a separate agreement or statement of work entered into directly between Service Whisperer™ and the client.

7. Disclaimer of Warranties

The Site and its content are provided "as is" and "as available," without warranties of any kind, express or implied, including — to the extent permitted by law — warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted, error-free, or secure, or that outcomes described in Playbooks or other content will apply to your specific situation.

8. Limitation of Liability

To the fullest extent permitted by law, Service Whisperer™ and Macrina d'Auvergne will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising from or related to your use of the Site, even if advised of the possibility of such damages. Our total liability for any claim arising from your use of the Site will not exceed the amount you paid us, if any, in the twelve (12) months preceding the claim.

9. Indemnification

You agree to indemnify and hold harmless Service Whisperer™ and Macrina d'Auvergne from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your violation of these Terms or misuse of the Site.

10. Governing Law

These Terms are governed by the laws of [INSERT PROVINCE], Canada, without regard to conflict-of-law principles. Any disputes arising from these Terms or the Site will be subject to the exclusive jurisdiction of the courts located in [INSERT PROVINCE/CITY].

11. Changes to These Terms

We may update these Terms from time to time. The "Last updated" date above reflects the most recent revision. Continued use of the Site after changes take effect constitutes acceptance of the updated Terms.

12. Termination

We may suspend or restrict access to the Site, at our discretion, for any user who violates these Terms.

13. Contact Us

Questions about these Terms can be directed to:

Service Whisperer™
Email: [INSERT CONFIRMED CONTACT EMAIL]